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PostPosted: Mon Nov 29, 2010 12:43 am 
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Joined: Mon Nov 29, 2010 12:29 am
Posts: 2
Hi, I have just purchased three Casio QT8100's running ICR touch software. I have managed to programme/update all of my products and functions, but I am having a bit of trouble with my printers. The setup is a till in the bar, restaurant and funcion room. So far, I have a reciept printer in the restaurant, and an order printer in the kitchen. The problem is, when ever I make a sale with any of the tills, a receipt is issued through the reciept printer, sometimes two or three are issued! It also happens when I "Total" an order (lay down a table) I have tried the switch off printer button on the start screen and the printer icon dissapers from the small toolbar at the bottom, but this makes no difference. Im assuming there must be a function im missing somewhere? Its going to cost me a fortune in printer rolls :(

Sorry, forgot to say that they are second hand units.


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PostPosted: Tue Nov 30, 2010 11:31 am 
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Joined: Wed Dec 05, 2007 10:07 am
Posts: 83
Are they receipts or kitchen print stubs?

I would check that the PLUs are not set to go to loads of different kitchen printers. Make sure only kp1 is used.


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PostPosted: Tue Nov 30, 2010 10:07 pm 
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Joined: Mon Nov 29, 2010 12:29 am
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Hi Bovine, I think they are reciepts. In PLU just kp1 is checked. In "Printer settings" (I think its called) there is a function about multiple/duplicate reciepts, but this is not activated.


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