Hi I've managed to crash one of my tills by trying to put a multisave discount on a product.
Anyone got any ideas on how to restart the till as it's currently stuck on doing a discount and it keeps doing the discount on and on and on and it hasn't finished the transaction with the discount.

Help

updates till has now stop doing the transaction but the side of the screen where the order is has gone green and the blue light on the front of the till is still flashing to say it's doing something????

It might be worth a reset.

Depending on the version of your till try this.

You need the S Key
Turn the key to X
Turn the key 1 further to Z
Then turn the key 1 futher to what we call the BLIND position because there is no markings on the till.
Place your thumb on the top left hand corner of the screen.
While your thumb is there turn the till on.
You should hear 3/4 bleeps.
Take your thumb off the screen.
Turn the key back to R.
A message appears saying IR DONE and the version of the till.
IR DONE = Initial Reset.

Hopefully you will now be able to use your till.


Stato

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tried the above the till then comes up with the touch screen alignment green screen saying press a then press b.
Then it goes back to the normal till screen.
With the blue light still flashing.

i think i've filled up the memory

any ideas

update

i've managed to cash the transcaction off, and the blue light of death is now on a steady blue . hooray.

has anyone got a manual for the dx890 especially the part which tells you about discounts buy 3 for 2 etc.
to stop me friggin the till up again

billy

Billy,

Ill send you some help files that may help you for resets and things.

Ill try and find some details on mix and match but I only have this for the Epos Office software.

Stato

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If you like what I say, then why not buy me a pint using the Donations Button!