Epos new hard drive password request

Support, Help & Advice Forum

Epos new hard drive password request

Postby Coolhanddec on Wed Nov 20, 2013 7:45 pm

Hello,

I am a local computer technician. A locals restaurant asked for their POS till's hard drive to be upgraded.
I cloned the drive to a larger hard drive and replaced it into the machine.
It launched ok, windows xp boots to the desktop. But when I click on the EPOS software link it ask for a password. None of the owners passwords appear to work. It's looking for a 4 character password.
I am not beside the machine right now but it is of this style:

of--TOUCH-SCREEN-EPOS-CASH-REGISTER-NEW.jpg

I hope you can help as the owner is keen to have the new hard drive up and running.

Thank,

Coolhanddec
Coolhanddec
 
Posts: 3
Joined: Wed Nov 20, 2013 7:33 pm

Re: Epos new hard drive password request

Postby S1mon on Wed Nov 20, 2013 10:26 pm

Without knowing what the hardware and software is there would be no point even guessing. However, I suspect that the software is licence-code locked to the hardware and changing the hard drive will have triggered the re-licence requirement from the software creator.
S1mon
 
Posts: 686
Joined: Wed Apr 04, 2012 9:17 am

Re: Epos new hard drive password request

Postby Coolhanddec on Thu Nov 21, 2013 11:58 am

Hi,

We tried using the database code, a 10 character, but it resets after 4 characters have been inputted.

Software wise, It has a blue, EPOS icon. Hardware wise it is the all in one monitor with the ports on the bottom.

When I make the trip again, what options will I have ?

Thanks
You do not have the required permissions to view the files attached to this post.
Coolhanddec
 
Posts: 3
Joined: Wed Nov 20, 2013 7:33 pm

Re: Epos new hard drive password request

Postby andy-the-diver on Thu Nov 21, 2013 3:57 pm

you need to contact the software supplier for a new code
as you are aware pirating software is an issue and most suppliers protect themselves by way of a dongle or some funky algorithm utilising the hard drive serial number etc.
in most cases where the licence is locked to the drive, it will be necessary to return the drive to the software company.
andy-the-diver
 
Posts: 2262
Joined: Tue Sep 22, 2009 5:23 pm

Re: Epos new hard drive password request

Postby Coolhanddec on Thu Nov 21, 2013 4:34 pm

Thanks for replies.

I can assure you, I am not trying to pirate software, this is a genuine upgrade query.

I am very new to this area, having spent years in domestic repair, so the help is appreciated.
Coolhanddec
 
Posts: 3
Joined: Wed Nov 20, 2013 7:33 pm

Re: Epos new hard drive password request

Postby andy-the-diver on Thu Nov 21, 2013 4:52 pm

im sure you will soon come to realise that the security on epos software is far stronger than domestic stuff!
you will also encounter encoded CF drives too - none of which can easily be reimaged.
Always make first contact with the software writers before attempting any repairs or upgrades.
andy-the-diver
 
Posts: 2262
Joined: Tue Sep 22, 2009 5:23 pm


Return to Other

Who is online

Users browsing this forum: No registered users and 0 guests

cron

x