Hello,

I have a Geller ML-780 till and I need to be able to group items on the till.

Put simply:

If a customer comes in and orders:

1 x Fish and Chips
2 x Steak and Kidney Pie and Chips
1 x Saveloy
1 x Regular Chips
2 x Large Chips

Currently the till groups everything together by product and the customer is required to be asked again, would you like the fish with the chips, chips on their own, etc, etc.

This looks really bad on the business and the staff.

Is there any way the products can be grouped together by sub orders under the banner of the main order.

I do have a till map organised through David software so can forward that on if it helps.

Rgds

why not program a plu and call it "with chips"? so an order for fish & chips, a portion of chips & curry sauce
roe & chips
and a roe
with a seperate portion of chips would be entered as follows:

fish plu with chips plu
curry sauce plu with chips plu
roe plu with chips plu
roe plu chips plu

to be fair, the only other way would be to duplicate all your major players

so fish plu would have to have a coresponding fish&chips plu
every pie would need a duplicate but with chips.

keep it simple - if the order is for more than a group of 5 people - what's wrong with the old fashioned pen & paper?

Thank-you Andy for your reply.

I had thought about that approach but it would require my staff to keep searching through a fish & chips sub menu which is awkward on that particular till.

I would also need a large chips and small chips button with all the products on the sub menu and that would mean about 80 products in the sub menu of regular chips and 80 under large chips which would span across an awful lot of screens on the till.

Unless I was to keep the chips & product combos down to the most frequently purchased such as large cod and chips, pie and chips, etc.

I guess what I am really after is a seperator button which can be pressed after each sub order of the main order so that the till prints a line underneath each persons order of a bulk order on the one receipt.

In hindsight, I should have purchased a touch screen till, but alas...


I have had the till for 2 years now and it is limiting my trade and customer service.


Any further ideas?

sure
if all you want is a line, create a condiment plu, with a zero value [obviously]
and a name "----------------------"
on the keyboard, label it separater

i have never heard of this issue before, in 32 years of cash register support

have you discussed this with other fish & chip shop proprietors to see how they approach the situation??]
[i don't see how a touch screen till would make any difference

The zero PLU and a ------------------ name seems the better option for speed.

I'm a bit confused as to why you have never geard of this before.

Maybe it's because this till is not used in these types of shops, or maybe I have set my till up very differently to others.

No, not discussed with other fish and chip shops yet, but will do in next week.

How do most people get around the problem of products being grouped together and not grouped into orders on one receipt?

im not sure how they get round it - i'm not even sure that it is an issue ?

the only time i have seen this type of grouping come up is in restaurants - where someone orders a starter as a main?

i don't see how that type of grouping can translate to your type of business

please keep us informed as i am genuinely intrigued

happy new year
Andy

OK.

So, put simply then, it seems that in order to use a text line sererator ------------------

I would need to stop the order being grouped into products and display the items indicidually.

e.g.

1 x Reg Chips
1 x Reg Cod
1 x Reg Chips
1 x Large Suasage
1 x Reg Curry Sauce
1 x Reg Curry Sauce

etc, etc.

How would I stop the items being grouped and appear individually?

ok. a light has finally gone on inside my head

i think its the term "grouped" that we are both mis interpreting.

am i right in thinking that currently, if you sell an order containing fish & chips twice, two portions of chips, a fish on its own and pie & chips, the till prints out

1 x pie
3Xfish
5xchips ?

this is not grouping, its called consolodating!

yes there is a setting to stop consolodating like items - if of course i now have the facts straight?

I think that's the nail on the head.

The till is consolidating the products ordered so the customers need to be asked two or three times is their chips with their fish, which looks very bad becasue as far as the customer is concerned they already gave their order.

I almost need a trainee to be able to jump on the till and bag up the orders with no questions. Currently, the consolidation causes lots of problems.

Now I know it is colsolidation and not grouping I will look through the manuals again.

Any suggestins on where I can look?

either print options or system options i would think - will get back to you when i find the manual out
i totally understand what a nightmare it must be!
and i understand why it has never come up before - truth be - it has - again especially in restaurants!
my idea of the plu ---------- wont help in this instance
watch this space