Hi I am trying to tract what has been voided off our till.

We are running tabs on a weekly basis but are concerned that some tabs maybe voided off at the end of the week rather than being cashed off and paid.

Is there anyway to tract what is voided from the till in a report?

Or anyway to restrict voiding?

Any help would be really appreciated.

Thanks

First of all look at your ordered total compared to your paid total on your end of day and end of week reports. There should be some difference because of legitimate mistakes but not a big difference.
You can restrict who voids or remove voiding all together. Which model do you have so I can tell you what to do.

We are using a Sharp UP 700.

I can see that on the x reading it sometime comes up with a VD total from looking at the internal till roll this does not always add up to the total of the voided transactions – is the little VD total only if an item has been voided from a tab?

Also I have noticed from reading the manual that you can put the till in MGR Void mode to void off a cashed off transaction and this also appears on the X reading.

Not really sure on the different types of voiding.

It would be grate if you could let me know how to restrict the voiding function.

Thanks

A vd void is an error correct i.e. an error within a sale and corrected within a sale, called a 'No issued void' in Sharpspeak. Once a table is stored these voids can't be done.
Once a table is stored then reopened a void can be done, but this is called an 'Issue item void'. I won't go into what you can do in case I give people ideas, but you can work it out.
To put voids under manager control go to PGM2, 02 Setting, 10 Optional, 1 Func. Prohibit.
Come down to the two voiding methods I mentioned and press the decimal point to change it from public to limited. You may want to leave 'No issued void' as public to speed things up for legitimate mistakes within a sale.
Once you've done that, the 'Limited' voids will only work when the key lock is in the manager position.

There is also a service option on the 700s for it not to show 'Issue item voids' on the end of day report, but still show the 'vd' amounts. You need a service key to change it though.

also, since it is a UP700, it has a journal roll. This will show every single transaction, so just unroll the journal paper off of the black reel and run through the print out to see where and when any voids were performed.

Of course the one big problem you might have is even if you lock down the voids, the person doing them might be the one who has the manager key!
Don't want to worry you or anything, but I've seen it!!

Thanks for your help on this.

In our situation I think limiting the void function will do the trick - so that is great news.

The other thing we are also trying to do which we do not currently do is give the till operators seprate black keys.

We haven't done this prevoiusly as we run tabs and from what I can see the tabs are attached to the keys? I the any way to link tabs to the till and not the black keys??

I think what you are looking for is overlapped clerks. That way a clerk can start a transaction (not necessarily a tab), take their key out, someone else can do a sale, then the original clerk can put their key back in and carry on with their sale.
The tabs can be set in two ways. First, they can be set so that anyone can open a tab, add items then store it, then anyone else can come along and add to that tab. Secondly, they can be set so that only the clerk that opened the tab can add to that tab, (hope this is all making sense!).
To make these changes though, you'll need a service key. The other problem could be lack of memory. If your 700 hasn't had extra memory put in and you're using tabs you'll be lucky to get three overlapped clerks.

That sounds like what we need, we only need to overlapping clerks how do I set the till to allow this?