Hi I have a "uniwell SX 700" and when I am trying to print an "IRC Report Function"- Z1-8801 Auto Full Trans report" its says its "BUSY" with a red box and nothing gets printed, what to do?!?!?! It been working fine for 6 years and now it seems stuck, i have tried everything i cld and keeps telling me the same thing, I have 2 hooked up together, hope someone can help Thanks

You cannot do IRC reports when there are items left un-cashed off on a clerk. To find out what is open do an X-81-Full Tracking Report on each till. This will tell you what is open, it may well be a zero balance or a corrected item that needs finalising.

Hope this helps.

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I did a X-81 report..shows me a long list of "bills" with amounts and a Clerk 011 with 0 amounts ...what to do?

DOes this mean these are all open? not finalized?

And how do I "clear " them out ?

The X-81-Full Tracking Report will show ALL unclosed Tables/Bills/Clerks. Only clerks will stop the IRC becoming busy. I would say you have a corrected item on CLERK11 with a zero balance. Simply open CLERK11 and cash off the zero balance.

As for all the BILLS/TABLES open you cane either individualy close them or you can clear them down by a Z-81 if this is set up on your clerk code. I never set this up but you may well have it.

Be careful though as a Z-81 will clear ALL open TABLES and BILLs on the system. So any open tabs need to be cleared 1st.

The reason I never give ciants a Z81 is because if there is an open table/bill then it has been opened for a reason, why has it not been closed, where did the money go etc etc etc.

Good luck and your IRC should work after clearing down clerk11.

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Worth noting that any items on open tracks will have already been included in any Group totals on the reports, but won't be included on any Cash totals until those items are cashed off.
This is why sometimes you may find discrepencies on your reports. Instead of doing a z-81 you should always go through your open tracks and work through them. If you think the the items on the bill were handed over and money was taken then cash the track off. If you think the items were not handed over and no money was taken error correct the items and the cash it off. NB even if you have error corrected off all the items the transaction still needs to be cashed off as the track remains open.

Performing a z-81 when you have open tracks with balances will put a permament discrepency on your reports.