I think I did that already...will check tomorrow.
SOOOOOO glad you're there....

Ok, without the dongle in, Samstock asks for the full product key - I assume i put the key in, less the first part - dongle ID ref.
( I'll be honest and say I don't remember what i did When I first installed this - put that away in my head as 'done, not to be referenced again' I think)
Nothing Happens. Screen flashes and anything to do with Samstock disappears, then No Samstock running in Task Mgr
With the Dongle in:
Samstock asks for the full package code, then the only thing visible on the desktop, is the icon at the bottom of the screen. Samstock Visible in Task mgr, but program unuseable. If i hover over the program icon, theere are two feint Samstock windows open - one of which is the logon, but when i move the mouse, they disappear.
Buggered i think.

Needless to say i'm a bit P****D OFF!

remember all those lovely back ups youy did?

find your earliest backup, save the current data directory as "current" or whatever.
copy the whole data directory into the samstockv4\samstock folder start the program.
if it starts, then something has changed within the data that samstock doesn't like
if it doesn't start then it's a licensing issue!
i'm pretty much convinced its going to be the license code. check for the obvious suich as
zeros an o'hs [is that a word? ]
ones and eyes or elles etc.

as yours is the only copy i have ever experienced with windows 7, perhaps there could be an issue with the dongle driver?
Try manually reinstalling the dongle driver, it's located in the samstockv4\samstock\dongledriver directory [obviously doh! ]

!!! !!! WHATEVER YOU DO, PUT YOUR UP-TO-DATE DATA DIRECTORY SOMEWHERE SAFE BEFORE MESSING ABOUT !!! !!!

So, Tried opening Samstock, using my saved data files, from every stage of stock list development - this comes to about thirty files now. NOTHING

Re-installed the dongle driver, to no effect.

I have my package liscence code on a notepad file on ther computer. This was emailed to me after the first time the software packed up, just over a couple of weeks after opening, I copied and pasted the code form the email, and there are no i's or l's or 0/o's.

My code is in two parts, I only use the second part which is 24 characters long. The first part is 8 characters. (this section is the dongle id I believe)...

So, here we are again, no way of entering new stock (of which i have just taken another delivery) on my till, unless it's done manually.
Thank god I hadn't relied on it for figures and analysis.

Please Kind Mr Diver, What do i do now....?
If it is a licensing issue..i'm suing!!!

Buying myself a bottle of something tonight I think

ok - im out most of the working day tomorrow, so don't think i'm ignoring you.
can feel a session of remote control coming on!

have a look with a magnifying glass if necessary, at the number embossed on the end of the dongle - check it matches the id on the license code.

Drop me a line towards late afternoon/early evening with an idea of what time suits you.

I love this software, we WILL fix it

I know the number doesn't match, I looked at that today -the numbers are not even close!
I wouldn't dream of thinking you were ignoring me, I know you're busy.

I'll be in touch tomorrow, thanks Andy
...meanwhile I will also get in touch with the [expletive ] Who sold me the software, and politely ask if he perhaps supplied me with the wrong code/dongle...

-I actually have the headache from hell, feels like I've been doing this headbanging thing-

IF THE CODES DONT MATCH - IT'S NEVER GOING TO WORK!
THE LICENCE CODE HAS TO MARRY UP WITH THE CODE HELD ON THE KEY!
NOT WITH SOME SCAP OF PAPER THAT WAS GIVEN TO YOU.

AT WORST, IT'S A MATTER OF GETTING THE CORRECT CODE FOR THAT DONGLE.
IT'S QUITE POSSIBLE THAT SOMEONE ELSE OUT THERE IS EXPERIENCING THE SAME PROBLEM
YOU JUST NEED TO FIND THEM AND SWAP CODES [OR DONGLES]

WE'LL SORT IT - SPEAK TO YOU LATER

Got to go Andy. Had to get daughter from school and bring her back to the shop.
Gonna take her home to bed.
Not heard fromt he people i bought the till from yet....

no worries, u have my number - to be fair, if i'm not at the landline, i'm not going to be much help - need access to pc to help.
just drop me a line when u r ready

Thanks, probably be next week now. Have been told I've got to leave on time tomorrow night!
Have a good weekend