Hi, I have sams er 650 cash register and i use samstock program to control data through PC and kepos.
every day we put collect z report in samevent, but every time we check error comes and there is no report collected.
we even tried clearing all PLU and re installing samstock programe but still no luck.

Could anyone help me please

Thank you,

Chandan Sherchan

few questions first........

1. who set up samstock on your pc?
2. has it ever worked?
3. can you send products from samstock to the 650?

this narrows down the multitude of possibilities and helps me to help you

We, ourself installed the samstock software.
when we first started the business it worked fine, then after 2 yrs it started giving problems ie. no report collection, when new products added and sent to till, kept on saying full memory.
then i reinstalled samstock and cleared all PLU in till.
Everything works but collecting reports doesn't work.

ok, so comms is fine
the most obvious place to look is sales still held in memory either against a clerk or a table or both!

I emailed the supplier who i bought it from and they gave me some instructions.
the next day it was fine but the date showed day late, ie. we collected reports on 10/08/11....report shows of 09/08/11, but the report matches with 10/08/11.

wierd huh?!?!

thanks,
Chandan Sherchan

nope - not weird at all
my guess is that you dont issue reciepts?
the date on any given reciept prints last not first - so your reciept will be pre printed with the date of the last piece of paper that issued from the printer