SamTouch & SamStock Communication Problem

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SamTouch & SamStock Communication Problem

Postby JB04 on Thu Jan 26, 2017 11:40 am

Hey guys,

We purchased a SamTouch system from New Horizon Ltd for our venue a little while back. The setup comprises of 5 EPoS and a 6th 'terminal' which is the back office computer, housing all the stock control programs etc.

Everything seemed to be working just fine, but now the back of house terminal is no longer communicating with the front of house terminals. All terminals say they're online - they're pinging each other and the heartbeat system identifies all 5 terminals from the back of house and vice versa, but I cannot seem to get them to transmit data between themselves. When I try and download any sort of sales data, all I get is a blank page, and when I try and push new products out to the tills, I get an error code '-1'

Has anyone encountered this issue before? If so, can anyone suggest any method to resolve it? As you can imagine it's making stock control an utter nightmare!

Cheers,
J
JB04
 
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Joined: Thu Jan 26, 2017 11:30 am

Re: SamTouch & SamStock Communication Problem

Postby andy-the-diver on Sun Feb 19, 2017 12:47 am

historically, error code -1 in samstock is - back office not connected to the tills

your network may be intact but the software comms isnt . Ive not done samtouch as a system as i feel there are too many holes in it currently - but in terms of samstock, ive got over 20 years experience!
andy-the-diver
 
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