Tills not downloading Sales to TouchOffice

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Tills not downloading Sales to TouchOffice

Postby millsd61 on Mon Feb 06, 2017 7:22 pm

Hi.
In March 2016 we have noticed our till has stopped daily downloading the sales reports to the ICR Touch Back office. We can manually download by selecting the Z Read option from the Back Office software, but this relies on us remembering to do it.

I understood that the software should automatically transfer the date nightly at 04:00 AM. It is certainly scheduled to do that. But it isn't doing it. We checked the journal and have found that there have been some sales downloads between the till and back office, but the frequency of them is not consistent. Some are 42 days apart some are 90 days apart.

So my question is, how do we get the till to download the end of day sales every night at 04:00 am ?

For info... the Till is using ICR Touch. The PC in the office is using ICR Touch Back Office.
Both are in the same building and both within the same LAN. They can talk to each other meaning we can change PLU prices and till buttons etc etc.
Its just the 04:00 sales download thats is not working.

Thanks for any help.
Regards
Dave
millsd61
 
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Re: Tills not downloading Sales to TouchOffice

Postby Rob R on Mon Feb 06, 2017 7:32 pm

Both the till and the back office pc need to be turned on and the software running, minimised if necessary on the pc, but running nonetheless. :)

Unless you have some kind of Windows scheduled task to start that process, and that is the cause.
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Re: Tills not downloading Sales to TouchOffice

Postby millsd61 on Mon Feb 06, 2017 8:29 pm

hI Rob
Yes both PCs are on 24 x 7. The Back Office software is configure to do the downloads at 04:00. Is there any log file I can look into to see if it tried or not?
Dave
millsd61
 
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Re: Tills not downloading Sales to TouchOffice

Postby Rob R on Mon Feb 06, 2017 11:28 pm

Yeah, look at the ICR_COM log.

TouchOffice needs to be running to collect the data, as I said.
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Re: Tills not downloading Sales to TouchOffice

Postby djw1cked on Tue Oct 17, 2017 4:51 pm

Move to TouchOfficeWeb .... you will not regret it!
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Re: Tills not downloading Sales to TouchOffice

Postby S1mon on Tue Oct 17, 2017 8:59 pm

djw1cked wrote:Move to TouchOfficeWeb .... you will not regret it!


As long as the tills are running a new enough software.

And most of the users who come on here don't want to have contact with a dealer - which means TOW is not an option as they'd need that, and a maintenance contract as well
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Re: Tills not downloading Sales to TouchOffice

Postby djw1cked on Thu Oct 19, 2017 9:07 pm

S1mon wrote:
djw1cked wrote:Move to TouchOfficeWeb .... you will not regret it!


As long as the tills are running a new enough software.

And most of the users who come on here don't want to have contact with a dealer - which means TOW is not an option as they'd need that, and a maintenance contract as well


I got Touchpoint in 2012 and my service contract finished in 2015. By this time I had a fairly good grasp of the software.

I asked the same company I bought from initially for Touchoffice Web and they quoted me over double what I managed to get from an alternative reseller.

Had I not searched elsewhere I would not have gone ahead with purchasing the service. In any case, I am more than happy as an end user to pay for this service as it has become a vital tool on a daily basis.
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Re: Tills not downloading Sales to TouchOffice

Postby S1mon on Thu Oct 19, 2017 9:29 pm

I'm not sure why you seem to be trying to pick an argument, but you are the exception to the rule as an end user who revisits this site.

The OP hasn't been back since February to read the replies to his thread, which is the typical situation. We don't even usually end up getting thanks for contributing and helping.

As for TOW, my point still stands... If his software is new enough to support TOW, and if he wants to talk to a dealer, which most don't. You may be different, but the vast majority don't want to spend a penny more than they have to for what is one of the single most important parts of their business.

You're correct, TOW is a massively useful tool, and we try to push every new customer into setting it up, if for no other reason than that it assists us in troubleshooting when they have an issue with their figures.
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