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No. That is normal because you don't have a loopback test connector in there while running diagnostics. Make sure you have set the online port in device assign menu to the port number that you are using and there is a baud rate setting in online config menu. Set it to the highest baud using the decimal point I think. There is probably nothing wrong with the machine. If no one has set it up before, it won't be ready to communicate with the PC. See how you get on. I'm going from memory, so i can give you more specific instructions if you don't find the settings
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