how would i do that? i don't understand 'isolate the router'...

do you know when you'll be able to call?

i can be here but would like to be able to pop out at some point

thanks

hi,

i'm going to be on my mobile now, in town so if you can give me 15 mins notice i can get back to the shop and do what needs doing, thanks, ruth
07977996252

hi porty,

thanks for all your help. i am going to send you a donation i just need to check with the 4 other co-op members tomorrow how much) tills were fine after that. (... for a few days, now pc can't see them again! but hopefully our local IT man can help us this time... he was going to alter ip addresses or something)

actually what he said yesterday i'll copy below. can you tell me if we're seeing the problem as you are? (also, we're soon to get a wireless credit card terminal which i hope will not cause more problems) (and i realised the recent wireless change which may be the problem is not the use of wirelss laptop, as thats been going on for a year, but wireless music system, just last couple weeks...) anyway, heres what gerry said:

When I first logged on and before I changed
the DHCP I ran a ping against all ips on the network and 20 (itself)
was the first ip that the pc could see so at 4:30 it couldn't see
the tills then. In fact if "the tills" are on address 1 (which I did
see at the weekend when I sent the emails) I cannot see why the dhcp
scope was causing any issues with them because it was only issue
addresses 64 to 163 (I am not bothering with all the 192.168.0.
stuff as it gets a bit boring). Also that address is (for it to be
only 1 ip) is the router on the tills and they are in fact in
another range altogether. It looks like the problem of not seeing
them today is something to do with the router on the tills and not
any other change.



If an incoming PC caused an issue with the tills then I suggest
someone brought in a PC with a static address set of 1 and that was
your issue. Clearly the tills themselves are on a range that is not
192.168.0 (probably 192.168.1 but it could be anything) and the
router on the tills ROUTES (that's why it's called a router) to
192.168.0.1

The quickest way to find out the tills ip addresses is to go to Pgm2, Reading, then down to 27 INLINE CONFIG. To find out which address the till thinks it's speaking to (i.e. the pc), same again but print out 28 MWS CONFIG.
Both print outs should have the same GATEWAY number. That's the router connecting the tills to the pc's number.
There's always the possibility the router itself is going faulty of course.
Or maybe, although I've never experienced it, the tills own network card is playing up, (I have spares if you do need one. The reason I have spares is because I've never needed them!).
To be honest I can't see the settings in either the tills or Ecrmanager changing if it works sometimes.
A quick check if you think the music system is involved. Try an Open Store when it's on and same again when it's off. If the till errors when the music system is on then that may be the answer.

I'll pm you too.